Positions Available

Reservationist - Full Time position

Examples of duties & responsibilities:

• Handle telephonic and email enquiries/requests with professionalism.
• Make individual reservations as well as block bookings; capture all information accurately and generate quotes/invoices based on requirements.
• Follow up on provisional reservations, restaurant bookings, etc and monitor advanced deposit requirements.
• Process credit card deposits on reservations and online bookings.
• Ability to compile and send function sheets for all number of rooms
• Attend arrival meetings .
• ‘Live and breathe’ the ethos of Spier, inspiring a passion for - and sharing knowledge of – Spier, our sustainable business practices and all the services and products we have on offer.
• Be familiar with and adhere to company and departmental policies and procedures.
• Maintain effective and positive working relationships with team members and other operational/support areas.
• Ad hoc duties as required.
• Able to work occasional shifts.

Skills, experience & educational requirements:

• At least three years’ guest facing experience within hospitality or related industry.
• Relevant tertiary degree/ diploma (or similar) desirable.
• Positive client orientation.
• Excellent written and verbal communication skills (English), other languages advantageous.
• Team player, able to convey information to colleagues while being mindful of tight operational deadlines.
• High degree of self-motivation and drive.
• Calm and professional at all times, even in face of adversity.
• Proficient numeracy and time management skills essential.
• Competent working knowledge of Word, Excel, Outlook, Opera PMS and Opera Sales & Catering (or other Property Management Systems)
• A committed team member, willing to cooperate with others.
• A vibrant and responsible approach with a cheerful and service-oriented outlook.

Equity Statement

Spier is fully committed to achieving its Employment Equity goals and preference will be given to applicants who enhance our ability to achieve these goals.

Events Booking Administrator - Full Time position

Examples of duties & responsibilities:

• Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved
• Ensure all inquires are processed through IDEAS.
• Responds to inquires/ requests in the defined timeline
• Records all LOST business accurately
• Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities
• Live and breathe’ the ethos of Spier, inspiring a passion for - and sharing knowledge of – Spier, our sustainable business practices and all the services and products we have on offer.
• Prepares and maintains accurate account information, profiles, activities and traces in Opera
• Ensures effective resolution of guest issues that arise as a result of the sales process.
• Brings issues to the attention of management team as appropriate
• Adheres to all standards, policies, and procedures
• Strong knowledge of hotel product; selling features
• Suggests positive alternatives through upselling, cross flexing, and ensures that business booked is within hotel parameters
• Ensure follow up takes place with clients and opportunities are sought for repeat bookings
• Creating the proposals, contracts and other related documents
• Implements a seamless turnover to the conference coordinating team for consistency and completion of event
• Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of management team as appropriate
• Maintain effective and positive working relationships with team members and other operational/support areas.
• Team player, able to convey information to colleagues while being mindful of tight operational deadlines.

Skills, experience & educational requirements:

• At least two years’ guest facing experience within hospitality or related industry.
• Relevant tertiary degree/ diploma (or similar) desirable.
• Positive client orientation.
• Pride in excellent standards of service; strong interpersonal skills.
• Excellent written and verbal communication skills (English), other languages advantageous.
• High degree of self-motivation and drive.
• Calm and professional at all times, even in face of adversity.
• Proficient numeracy and time management skills essential.
• Competent working knowledge of Word, Excel, Outlook, Opera PMS/Fidelio (or other Hotel Management Systems)
• A committed team member, willing to cooperate with others.
• Able to work occasional shifts.
• A vibrant and responsible approach with a cheerful and service-oriented outlook.
• Opera and Sales & Catering background advantageous

Equity Statement

Spier is fully committed to achieving its Employment Equity goals and preference will be given to applicants who enhance our ability to achieve these goals.

Reservations & Events Manager - Full Time position

Examples of duties & responsibilities:

• Ensure world-class service is delivered to the guest, in all reservation locations, by collaborating with the Hotel Teams on all matters impacting bookings and the guest service
• Ensure that all SOP documents are continually updated to be current and ensure implementation and action by team
• Use operating systems effectively to improve efficiencies, maintain standards and deliver required service levels, that enable guests to be comfortably accommodated to the highest standards of the hotel
• Effectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay and departure of residents and guests
• Responsible for assessing, analysing and pricing group business strategies
• Generate and audit daily/weekly/monthly reservation and conference reports as well as all required operational reports
• Provide feedback to revenue and sales teams to better maximise revenue and marketing capabilities
• ‘Live and breathe’ the ethos of Spier, inspiring a passion for - and sharing knowledge of – Spier, our sustainable business practices and all the services and products we have on offer
• Manage requests and ‘close the deal’ as necessary, ensuring revenue targets are met (and exceeded) as required
• Create and implement new opportunities beneficial to the achievement of business targets (e.g. upselling opportunities)
• Be aware of any VIP arrivals, special requests and repeat guests. Ensuring close communication with the Rooms Department / Rooms Division Manager
• Smooth co-ordination of room bookings and allocation management by intensive communication with group reservations and individual reservations
• Deadlines / release dates noted and followed through on i.e. provisional bookings, deposits due, signed contracts due, rooming list
• Analyses guest feedback system reports for improvement opportunities and works with department teams to implement change to improve product and delivery
• Keep abreast of market conditions, competitor activities, advertising and promotional trends and products
• Able to work occasional shifts, duty manager shifts and duty manager weekends
• Maintain a positive work environment through compliance with quality and operational standards and great teamwork

Skills, experience & educational requirements:

• At least five years’ experience within hospitality (or related industry).
• Relevant tertiary degree/ diploma (or similar) desirable.
• Supervisory experience essential
• Positive guest orientation.
• Pride in excellent standards of service; strong interpersonal skills.
• Excellent written and verbal communication skills (English), other languages advantageous.
• Thorough knowledge of Spier products, travel trade and conference industry
• Skillful application of MS Office, Outlook and Reservations Systems (specifically Opera) as well as industry extranets; also channel and distribution systems (e.g. Siteminder)
• Financial acumen and time management skills essential.
• Calm and professional at all times, even in face of adversity.
• A committed team member, willing to cooperate with others.
• A vibrant and responsible approach with a cheerful and service-oriented outlook.

Equity Statement

Spier is fully committed to achieving its Employment Equity goals and preference will be given to applicants who enhance our ability to achieve these goals.